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Results 1 - 10 of 142
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  1. What can I provide as proof of ownership for my lost/stolen/damaged item?
    At all times original receipts are preferred as proof of ownership. If original receipts are not available we will consider, at our discretion, other forms of proof of ownership, such as: Bank or...
    Date Updated: 03/03/2011
  2. How do I contact Southern Cross Travel Insurance?
    SCTI is a web based company, with no telephone customer service. All communication with us is via the "Email Us" tab located on this page. Being a digital only organisation means we are better able...
    Date Updated: 12/09/2011
  3. Fiji Storms and Flooding
    The following information concerns the Fiji Storm and Flooding in March 2012. This will be updated as new information arises. If you need further help, please contact our Worldwide Assistance...
    Date Updated: 05/04/2012
  4. What information do I need to provide for my claim under Section 2, Cancellation and Changes to Planned Journey?
    You will need to provide confirmation of your original travel plans, such as: Travel itinerary Boarding passes Details of any pre-paid accommodation and/or meals Details of any pre-paid...
    Date Updated: 11/05/2011
  5. Threat of Terrorist Attacks in Indonesia
    The following information concerns the threat of terrorist attacks in Indonesia. This will be updated as new information arises. If you need further help, please contact our Worldwide...
    Date Updated: 21/03/2012
  6. Air Asia suspends Christchurch services
    The following information concerns the Air Asia suspension of Christchurch services. This will be updated as new information arises. If you need further help, please contact our Worldwide Assistance...
    Date Updated: 13/03/2012
  7. Is there cover in relation to death, serious illness or serious injury of a family member who is not insured on my SCTI policy?
    There is provision to claim under Section 2, Cancellation & Changes to Planned Journey for an Unexpected Event relating to the death, serious illness or serious injury of an Immediate Family...
    Date Updated: 16/06/2010
  8. Air Australia Financial Collapse
    The following information concerns the Air Australia financial collapse. This will be updated as new information arises. If you need further help, please contact our Worldwide Assistance Team on +...
    Date Updated: 17/02/2012
  9. Frankfurt Aiport Strike
    The following information concerns the Frankfurt Airport Strike. This will be updated as new information arises. If you need further help, please contact our Worldwide Assistance Team on + 61 2 8216...
    Date Updated: 16/02/2012
  10. Philippine Earthquake & Landslide February 2012
    The following information concerns the Philippine Earthquake & Landslide in February 2012. This will be updated as new information arises. If you need further help, please contact our Worldwide...
    Date Updated: 07/02/2012
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